At UrbanThreads, every piece is crafted with care and thoroughly quality-checked before dispatch. To ensure a smooth shopping experience, we request you to read our Return & Exchange Policy carefully before placing an order.

📏 Size & Fit Responsibility

• Customers are requested to check the size chart carefully before placing an order.
• UrbanThreads does not take responsibility for incorrect size selection made by the customer.

✅ Quality Check Before Dispatch

• All products are thoroughly inspected for quality, stitching, and defects before shipping.
• We ensure that every order leaves our warehouse in perfect condition.

📦 Product Issue or Damage

If you receive a product with a defect or damage:

• You must record a clear package opening video from start to finish in a single, continuous video.
• The video must clearly show:
• The unopened package
• The opening process
• The visible issue or defect

🔄 Exchange Policy (Size/Fit Issues)

• Exchanges are allowed only in case of extreme size or fitting issues.
• Customers must bear the shipping charges for exchanges.
• Exchange requests must be raised within 48 hours of delivery.
• The product must be:
• Unused
• Unwashed
• With original tags and packaging intact

💳 Return & Refund Policy

• Returns are accepted only in case of verified product issues.
• Once approved, the refund will be issued in the form of a coupon code.
• The coupon:
• Is valid for lifetime
• Can be used on your next purchase on UrbanThreads
• Is non-transferable and non-redeemable for cash

❌ Non-Returnable Cases

• No opening video is provided
• The issue is reported after 48 hours
• The product is used, washed, or damaged by the customer
• The issue is due to incorrect size selection